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Click
here to rate your ability to resolve difficult situations |
How
much are unresolved issues costing you in time, energy and stress? What
is the impact on your staff morale and company profits? How about the
tough situation currently on your mind — the one you are preoccupied
with on your way home?
Understanding and facilitating positive solutions to festering, conflicted, or critical situations demonstate effective leadership. This is especially true in fast-paced, complex, competitive, and often high-pressure business environments.
Research shows:
- How a leader responds to and handles
conflict reflects his or her perceived effectiveness
- Constructive responses
to difficult situations support success on the job and career development
Expand your Choices
This “how-to” packed workshop will equip you with powerful communication
maps, skills, tools, and guidelines that you can apply
immediately to current and future challenging work situations.
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Workshop Objectives |
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You will learn how to:
- Analyze
difficult situations systemically
- Choose from among 10 effective intervention
strategies
- Manage anxiety (that feeds avoidance or stimulates abrasiveness)
to engage situations constructively
- Conduct skilled, productive critical
conversations — inside
and outside your company
You will leave the workshop with:
A strategic plan for dealing effectively with your most difficult situation on the job.
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Who
Will Be There |
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Managers and supervisors at all levels, Project and Team Leaders, Human
Resource Professionals, and others whose career success depends on communicating
effectively with difficult people and resolving tough situations.
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Workshop
Cities and Dates |
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Contact ICP for availability.
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